Overview

Agent-IC Virtual Mobile Client

Agent-IC is a virtual mobile client that provides an intercom user station on Android and iOS tablets, smartphones and with remote control on smartwatches. Connecting to Eclipse HX IP-capable matrices, Gen-IC virtual intercom or LQ Series IP interfaces, Agent-IC provides access to the system's available resources including partyline channels with their call signals and logic controls on Gen-IC and LQ as well as one-to-one, one-to-many, ISO and IFB communication on Eclipse matrix intercom systems. Individual keyset listening levels help users focus on specific channels while monitoring others. All this functionality can be tailored to each user to create an efficient intercom user station on their tablets and smartphones.

Efficient Operation for Mobile Users

Mobile intercom user can download install Agent-IC from the Apple App Store or Google Play Store when needed. Once installed, they can connect to any network accessible and licensed Eclipse HX matrix, Gen-IC virtual intercom or LQ Series IP interface using administrator supplied credentials. Agent-IC’s ergonomic, easy-to-use interface is designed for familiarity and consistency with other user stations, including Station-IC and V-Series Iris™ panels. Agent-IC’s large Talk and Listen buttons feature swipe-to-latch gesture to minimize inadvertent operation, individual level control and clear indication of the current state. The window shows latched keys as well as input and output audio meters.

Administration & Configuration

Agent-IC supported by Eclipse matrix systems are assigned a port along with a username, password, and key assignments in the EHX configuration software which are immediately pushed to the Agent-IC. Agent -IC supported by Gen-IC virtual intercom or LQ IP Interface are configured in the browser-based Core Configuration Manager™ (CCM) interface which facilitates creation of user accounts, associated roles and key assignments for the Agent -IC.

Robust Technological Foundation

Agent-IC uses multiple mission specific audio codecs for audio alongside a proprietary control transport protocol designed to operate over LAN, WAN and Internet network connections of various quality. Clear-Com’s capable IP connectivity, requiring only a single network port on the Eclipse / LQ host end, drastically minimizes efforts required for network management and routing to public internet connectivity while Gen-IC virtual intercom is always accessible on the internet providing intercom operation over the internet without network requirements. Agent-IC connects to the host Eclipse HX matrix via the E-IPA/IVC-32 card, Gen-IC virtual intercom or any LQ series Interface device with available capacity.

Licensing Options

Agent-IC includes variety of licensing options from Perpetual Licenses centrally hosted on Eclipse matrices or LQ IP Interfaces in addition Subscription Licenses. Perpetual Eclipse / LQ Licenses allow multiple Agent-IC licenses to be installed on an Eclipse frame for a major feature version of Agent-IC (e.g. version 2.x). Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and fixed to the intercom system host. Subscription Licenses are for ongoing requirements at the lowest daily cost of Agent-IC. Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and permanently fixed to the intercom system host.

Gen-IC virtual intercom includes a fixed number of virtual clients that can be either Agent-IC or Station-IC for the duration of the Gen-IC subscription. Gen-IC hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis.

Agent-IC can be downloaded from the Apple App Store or Google Play Store and run in demo mode. Demo mode is provided with the ability to connect to a Clear-Com demo- or customer provided system to test on the user’s device.

See also Clear-Com’s Station-IC virtual desktop clients which provides fully integrated intercom capabilities on Windows and MacOS computers.

Details

Agent-IC Virtual Mobile Client

• For: Eclipse, Gen-IC and LQ
• On: Android and iOS
• Large Talk & Listen buttons
• Swipe to Latch Gestures
• Global Key state and Audio Prescence indicators
• Easy download from Apple & Google App Stores

Virtual Mobile Client for Eclipse HX

• (23) Keysets assignable to: Partylines, Groups, IFB, Point-to-Point, Directs & Controls
• Individual Keyset Listen Level Controls
• Reply for Incoming Point-to-Points
• OS Notifications for Incoming Calls

Virtual Mobile Client for Gen-IC & LQ

• (24) Keysets assignable to Channels: Listen, Talk, Call, Control Events, Remote Mic Kill
• Individual Keyset Listen Level Controls
• Reply for incoming Call Signals
• OS Notifications for incoming Call Signals
• LQ Interface Integration Options

Network Agnostic

• Supported by hardware or virtual intercom
• Robust intercom over LAN, WAN & internet
• IT friendly networking for internet connectivity
• Encrypted Connection

Licensing Options

• Perpetual Eclipse & LQ licensing
• Subscription Eclipse, Gen-IC & LQ licenses
• Intercom System Hosted License

Specifications

Software Application

• Audio input and output automatically set by operating system / device
• Audio level meters
• Background operation
• Far-end Silence Suppression
• Echo cancellation

Audio Controls & Indicators

• Talk/Listen indication and level meter
• Talk/Listen master mute
• Listen level per key/keyset
• Master level & balance by operating systems

Eclipse

• Host Connection Profiles: 2
• Keys: 23
• Number of keys concurrently displayed depends on the window size set by user, screen size, resolution and the applications zoom lever. 4-23 keys can be displayed simultaneously with the option to scrolls for more keys.
• Assignable: Talk, Listen and Controls in EHX
• Talk/Listen: Tap to latch (if allowed), push for momentary
• Call Signal: Initiation and indication
• Tally Indication: Audio Presence, In-Use, Panel/Client Connected
• Reply Key: 1 - Showings incoming Point-to-Point talk for immediate response. Hidden by default, ops up and provides operating system notification
• Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

Gen-IC & LQ

• Host Connection Profiles: 2
• Keys: 24
• Number of keys concurrently displayed depends on the window size set by user, screen size, resolution and the applications zoom lever. 4-24 keys can be displayed simultaneously with the option to scrolls for more keys.
• Assignable: Per assigned channel to Talk, Listen, Call, Control Events and Remote Mic Kill in Gen-IC & LQ's CCM
• Talk/Listen: Swipe to latch, push for momentary
• Call Signal: Initiation and indication
• Tally Indication: Audio Presence, Call, Control Events 1&2
• Reply Call Key: 1 - Shows incoming call signal on a channel for immediate response. Hidden by default, pops up and provides operating system notification
• Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

LQ in HelixNet HMS-4X Link Group

Agent-IC LQ functionality is available when LQ is linked in a HelixNet HMS-4X Link Group with Latin character support.

System Minimum Requirements

• Host Intercom System
  
• Eclipse:
• Perpetual Licenses: 8.5+ with E-IPA (or IVC-32)
• Client Licenses: 8.5+ with E-IPA (or IVC-32)
• LQ:
  
• Perpetual Licenses: 4.0+
• Subscription Licenses: 4.0+
• Note: Maintaining intercom systems on current or previous major version is highly recommended

Android

• Version: 9 (min), 14+ (recommended)
• Note: Designed to operate on the latest smartphone and tablet devices. Recommended to download the free app from Google Play Store to test specific make and model

iOS

• Version: 7.1 (min), 17+ (recommended)
• Note: Designed for Apple iOS devices and approved peripherals

Audio

• Eclipse:
  
• Audio Encoding: G.722 - Fixed Wideband 7kHz within 64 bits/s
• Frequency Response: 50Hz - 7kHz

Gen-IC & LQ:

• Audio Encoding: Opus - configurable 12kHz - 20 kHz within 16-128bit/s
• Frequency Response: 100Hz-12kHz, 100Hz - 20kHz

LQ in HelixNet HMS-4X Link Group:

• Audio Encoding: WavPack - Fixed Wideband 10kHz within 320bit/s
• Frequency Response: 100Hz-12kHz, 100Hz - 20kHz
• Frequency Response is additionally filtered depending on system use